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Salesforce.com, Inc Senior Manager - Site Reliability Engineering in Hyderabad, India

Job CategoryProducts and Technology

Job Details

Salesforce is seeking a Manager to join the Site Reliability organization in our Hyderabad office, working closely with counterparts in the Infrastructure and R&D organizations. This organization provides a global team of engineers monitoring cloud service availability and ready to swiftly repair any service-impacting issues. Seven days a week, 24 hours a day, the Site Reliability team keeps the Salesforce cloud and our customers protected. As a Manager of the Site Reliability team, your team will be responsible for the primary task of detecting and resolving incidents within minutes. This objective is met by monitoring the services, reacting to problems, and proactively addressing issues before they affect performance or availability.Responsibilities:We’re looking for someone with a balance of technical expertise, leadership skills and managerial experience. Your operational skills must be of a sufficient level that will enable them to set technical direction on incident bridges and marshal resources accordingly, as well as ensuring that investigations are following appropriate troubleshooting paths, monitoring, triage and change execution remain optimal. The ideal candidate is someone who will drive continuous improvement while streamlining how we do Operations. This position will involve fostering and maintaining strong relationships with other connected areas of the business, ensuring the SRE team are vital stakeholders within any process and procedural enhancements. The leader in this role must demonstrate a strong focus on engineering practices, service ownership, agile leadership and people management skills. You will be responsible for managing and supervising the day-to-day responsibilities of front-line Site Reliability Engineers.

  • Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1, Sev2.

  • Problem Management - Populate and participate in RCAs and partner with the Global Solutions team to permanently fix issues

  • Drives the team to be proactive in diagnostics, detection and configuration of applications. Develops service-ownership to fill gaps and provides excellent customer experience

  • Oversees process improvement and change management

  • Creates capabilities to have SR team respond in a timely manner to incidents and find root cause

  • Works successfully with other cross-cloud service owners (Developers, DBAs, Network, etc) with positive relationships but with influence

  • Proactive measures to impact customers beyond current SRE team - We want to actually solve the problems and configure visibility

  • Involved in automation and tooling of manual and repetitive processes

  • Collaborate with SR dashboards and analytics to give predictive insights on data center environments for customers

Required skills/Experience:

  • 10+ years of Infrastructure Engineering or Operations experience

  • 5+ years managing Site Reliability, NOC, or mixed Operations teams preferably in globally distributed environments

  • Experience in working in a 24/7/365 Operations team, managing large data centers and infrastructure

  • Past Experience in Incident Management and strong understanding of ITIL service operations and SCRUM methodologies

  • Expertise with enterprise monitoring systems, such as, Nagios and Splunk

  • Strong understanding of monitoring implementations and administration

  • Has a passion for: Teamwork and collaboration, Adaptability, Communication, Problem Solving, Customer Focus, Results, and Innovation.

  • Passionate about employee development with experience successfully coaching individuals to achieve goals

  • Strong communication, organizational, analytical and problem solving skills and attention to detail

  • Experience in a large-scale Linux data center environment with knowledge in administration, troubleshooting

  • Entrepreneurial-spirited, Results-driven, communicator, aloha spirit

  • Passionate about engineering productivity and service ownership and customer success

  • Experience designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers

Preferred:

  • Experience with traditional data centers as well as some knowledge/experience in any of the Public Clouds(AWS, GCP, or Azure)

  • Windows Systems knowledge as well

  • Experience with integrating new functions/on boarding new services into Site Reliability

  • Analytics/BI Background

Education:

  • MS in Computer Science or related field, or

  • BS in Computer Science plus relevant job-related experience

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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