Salesforce.com, Inc Senior Strategic Account Manager, Service Cloud in Houston, Texas

Job CategorySales

Job Details

Job Description

About SalesforceSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” seven years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Account Executive - Service CloudOur Service Cloud Business Unit sells into a diverse set of industries and is broken down into the following segments:Small BusinessGrowth BusinessMiddle CommercialGeneral CommercialSelect AccountsKey AccountsStrategic AccountsAs an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce.You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales.The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise or commercial space.Your ImpactYou will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.Your QualificationsDepending on the segment, the years of experience and skillset needed to be successful will vary from 2-10+ yrs of quota carrying software or technology sales and account management experience. Experience selling contact center and customer service solutions is preferred. In addition, a bachelor's degree is strongly preferred.Across all sales teams, we are looking for the following attributes:Consultative selling experienceProspecting SkillsCompetitive SpiritResourcefulCoachableDrive for resultsEngagementStrong business acumenArticulate ROISolution Selling AbilityDiscovery SkillsObjection Handling SkillsPlanning and Closing SkillsCourageous CommunicatorCan collaborate and influence in a “win as a team” environmentIs a trusted advisor to the customers and colleagues

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!