Salesforce.com, Inc Success Agent - Premier Developer Support (Government) in Hillsboro, Oregon
Job CategoryCustomer Success Group
The Salesforce Premier Developer Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Success Agents pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more. While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.Your Impact - Responsibilities: In your role as a Success Agent, you are the first point of contact for customers experiencing technical challenges. Job responsibilities include but are not limited to:
Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
Developing and maintaining technical expertise in assigned areas of product functionality.
Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
Providing feature explanation and Salesforce coding best practices.
Managing customer expectations and the customer experience to maximize customer satisfaction.
Actively maintaining and participating in job-related training activities.
Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
Multitasking and performing effectively under pressure.
Creating and curating knowledge content.
Bachelor's degree in Computer Science or a related field with internship experience in a developer role.
Excellent written and verbal communication skills.
Clear comprehension of Object-Oriented Programming (OOP)
Read, develop, and debug software with Java, C# or at least one modern object-oriented language
Experience with reading/writing HTML and CSS
Experience with Database concepts, Data management (RDBMS), and SQL
Experience with developing Applications using SOAP and REST API's
Experience with CLI (UNIX/LINUX)
Master’s degree in Computer Science or computer/business information systems
Experience with Salesforce and/or CRM applications and other cloud-based technologies
Demonstrated skill in Customer Support or Customer Service in a customer-facing role
Understanding of Internet technologies: firewalls, web servers, proxy servers, etc.
Salesforce.com Certified Administrator (ADM201 Certified),
Salesforce.com Certified Advanced Administrator (ADM211 Certified),
Salesforce.com Certified Developer (DEV401 Certified),
App Builder Certified
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!