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Salesforce.com, Inc Customer Success Support (West Region) in Hillsboro, Oregon

Job CategoryCustomer Success Group

Job Details

We are looking for ambitious team players to join our cutting-edge support team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.Do you want to help make a positive impact on our customers? Our Customer Success Support teams are hiring for the following career opportunities in Hillsboro and Bellevue:Success Agents (Tiers 1-3): Primary point of contact for day-to-day coding related issue resolution for our customers and/or partners. We are hiring for our Analytics, Core, Marketing Cloud, Commerce Cloud and CloudCraze teams.

Concierge Support Analyst: Serve as an escalation point for one of Salesforce’s top customers. You will be coordinating the resolution of issues for this customer across Salesforce businesses, including core Salesforce, Heroku, Marketing Cloud and Pardot.Your Impact - Responsibilities:

+ + Own the complete end-to-end customer experience

  • Resolve customer service issues and skillfully manage complex customer service problems.

  • Manage customers' expectations and experience in a way that results in high customer satisfaction.

  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.

  • Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues.

  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community.

  • Share best practices with team members to enhance the quality and efficiency of customer support.

  • Ability to orchestrate all Salesforce teams efforts and ensure we are a single point of contact for all post-sales support activities.

Minimum Qualifications:

+ + Bachelor's degree in computer science or equivalent experience

  • 2+ years prior experience

  • Experience with Salesforce and/or CRM applications.

  • Demonstrated analysis, problem solving and skills troubleshooting expertise

  • Ability to effectively prioritize and escalate customer issues as required

  • Ability to multi-task and perform effectively under pressure

  • Understanding of database concepts and data management (RDBMS) and SQL

  • Understanding and experience reading/writing HTML

  • Read, develop, and debug software with Java, Visual Basic, C# or at least one modern object-oriented language

  • Familiarization of Apex, Visualforce, JSON

  • Experience with Pardot and marketing automation practices

Preferred Qualifications:

+ + Certified Salesforce Administrator (ADMIN201)

  • Certified Salesforce Developer (DEV401)

  • Certified Salesforce Developer (DEV501)

  • Salesforce Administrator

  • Proficiency in Analytical analysis and Salesforce Report creation

  • Pardot Specialist and/or Pardot Consultant

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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