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Salesforce.com, Inc Senior Storage Engineer in Herndon, Virginia

Job CategoryProducts and Technology

Job Details

As a Senior Storage Engineer at Salesforce, you will be part of a dynamic, global team delivering and supporting technology infrastructure to meet the substantial growth needs of the business. The Operations Engineering team is essential to deployment of turnkey solutions and infrastructure. In this role, you will collaborate with the Systems, Network, Database and Storage Engineering teams in delivering innovative solutions in an agile, and dynamic environment. You will be part of a strategic team responsible for building and deploying data center PODs, as well as capacity adds/refreshes of arrays and switches, storage allocations, replication troubleshooting, and performance tuning in a 24x7x365 environment. Key to this position will be a focus on process automation in a secure, high-performance, highly available (99.999%), and fully resilient infrastructure across multiple data centers.

Successful candidates will be recognized as technical experts in the SAN and Storage Engineering discipline and will have the ability to articulate and demonstrate both deep and broad knowledge across multiple areas of information technology in support of a SaaS/PaaS infrastructure. They will also have a proven track record of mentoring and providing technical leadership. We are looking for innovative and enthusiastic technologists who thrive on efficiency by contributing to the development of standards, processes, and automation requirements that lead to operational excellence.

Team Values:

  • Trust - We partner with truth and clarity. Engineers are empowered. We make decisions like owners and are accountable for our actions. We are trusted business partners. We are increasing security and availability while improving the employee experience of our services.

  • Innovation - We engineer solutions that scale through automation, creativity and simplicity. When we build or integrate something new we focus on how the new service will be adopted and what old service(s) will be retired.

  • One Team - We succeed and fail together. Our partners, stakeholders and team members are all part of the same team.

Responsibilities:

  • Must take ownership and accountability for one’s actions, and be known for meticulous attention to detail.

  • Must have the ability to provide effort estimation and complete work based on a schedule of activities in coordination with Operations Manager and Project Manager.

  • Must execute Salesforce production Change Management, Problem Management and Incident Response procedures

  • The ideal candidate will have prior experience with process automation as it applies to the provisioning of resources within their Information Technology discipline.

  • Must be able to develop requirements for the tool-sets required to streamline and automate system installation and configuration procedures.

  • May be required to define requirements for, and/or write/test custom tools to handle system automation tasks (installation, configuration, monitoring, etc).

  • Define, develop and deploy system monitoring requirements/thresholds as well as corrective actions.

  • Document all operational processes and procedures to optimize support and management of deployed systems.

  • Assist internal Salesforce Technology teams in performing Production Operations tasks including systems monitoring, performing diagnostics, problem isolation and solution deployment by providing expert-level operational support (training and on-call support).

  • Represent Operations team and contribute towards new and on-going Technology projects in areas of Scalability, Performance and High Availability.

  • Engage effectively in technology discussions with Architects.

  • Develop strong partnerships with Architecture, Project Management, Data Center and Provisioning groups

Experience/Skills Required:

  • BS/BA Degree in Computer Science or equivalent industry experience.

  • 10 years of experience (H/W and S/W) implementing high-volume, high-availability storage solutions in a large enterprise environment including: SAN, and Archive solutions with 24x7x365 uptime requirements (eCommerce or Internet experience desirable).

  • 5 years experience and ability to work proficiently within server operating systems (Linux/Solaris) including file system, volume management software, and networking concepts.

  • Candidates will handle installs, configurations, and upgrades for the Storage and SAN hardware.

  • Experience with the Cisco MDS and/or Brocade FC product line, HBA firmware, multi-path software, and SAN fabric management.

  • Experience in several different forms of replication (e.g. SRDF, TrueCopy/HUR, Oracle Image Copy)

  • Experience with managing storage for Oracle RAC databases

  • Proven ability to conduct detailed performance analysis tasks as it related to the entire I/O stack.

  • Practical experience with DR testing and execution, RAID, data migrations, and business continuity is desirable.

  • Experience with command line tools for EMC, Hitachi, Cisco and/or Brocade.

  • Proven experience executing upgrades, capacity increases, and reallocation of storage resources.

  • Experience with capacity management and planning.

  • Understands fundamentals of networking, including the OSI model, network segmentation best practices, routing, and common protocols and concepts.

  • Experience working in large, load-balanced environments including managed switches, firewalls, and F5 Load-balancers.

  • Basic scripting skills in any UNIX shell and Perl with the ability to provide requirements for task automation, resource monitoring and performance monitoring.

  • Extensive troubleshooting and performance monitoring skills.

  • Hands-on experience with production hardware life-cycle management.

  • Working knowledge of system hardening best practices, methods and access control methodologies.

  • Prior experience working within a regulatory compliance framework.

  • A demonstrated passion for excellence.

  • Knowledge of SAN technologies (FCIP, encryption, fabric design and best practices).

Experience/Skills Desired:

  • Knowledge of Agile Development or Scrum Project Management methodologies.

  • Excellent communication skills, both written and verbal.

  • Strong interpersonal and relationship building skills, conducive to team development

  • Ability to work with geographically dispersed teams.

  • Knowledge of ITIL Industry practices.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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