Salesforce.com, Inc Account Executive, Service Cloud Sales - India in Gurgaon, India

Job CategorySales

Job Details

Position: Account Executive, Service Cloud Sales - IndiaSalesforce is looking for talented sales professionals with great energy, leadership, and initiative to drive awareness and evangelise our cloud solutions at Salesforce. The Account Executive role focuses exclusively on the Salesforce Service Cloud Application and will formulate and execute a Cloud sales strategy for the pan-India region. They will drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. He/she will work in partnership with the existing account-owning AE’s and RVP’s in the portfolios, and will carry quota for the Service Cloud product sales.What’s in it for you?This is your opportunity to make your mark at Salesforce and get in on the ground floor of a major product initiative. Be responsible for helping craft the go to market strategy for India and drive and close landmark deals. With a business culture that has the customer’s interests at the core of everything we do, we’ll set you up for success by providing a comprehensive induction and on boarding to the business including a bootcamp week in San Francisco. On top of your own business development we provide a range of support functions to help create and drive opportunities from internal sales support to highly skilled pre-sales so it is not just you against the world.What the role Entails:Effective partnering with Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within the Account Executive, Service Cloud Sales position. This is not an overlay role, as this Account Manager needs to be a pure sales hunter in their own right.Responsibilities:

  • Development Pipeline for Salesforce Service Cloud solution.

  • Drive key opportunities across India.

  • Serve as a subject matter expert for Service Cloud.

  • To exceed an annual sales quota.

  • Evangelize the cloud's radical transformation of the analytics applications market..

  • To refine sales messaging, prospecting, qualifying, and closing techniques.

  • To develop and execute successful Customer Service sales campaigns.

  • To personally create new leads from prospecting efforts and assist others.

  • To leverage business from new & established relationships.

  • To engage in strategic account planning with field AEs.

  • To lead discovery and ROI process in key accounts.

  • To clearly articulate business value to the customer.

  • To share knowledge and best practice internally.

  • Work with product management to distill key functionality and benefits into core product marketing messages.

Required skills:

  • Domain expertise in Customer service and customer experience and a minimum of 7 years of experience with solution selling.

  • Extensive experience selling to large enterprise customers in India.

  • Bachelors Degree.

  • Previous management background is a plus, although this is not a management role.

Preferred skills:

  • Experience in selling a new product and executing got to market strategy for the pan-India region.

  • Previous experience working as a co-prime.

  • Experience working for or knowledge of the Customer Service competitors.

  • Experience working in a matrix structure.

  • Good written, verbal, and presentation skills.

  • Ability to drive a deep discovery and ROI engagement with customers.

  • Ability to articulate business value and benefits.

  • Be creative with strong problem solving skills and the ability to succeed in a fast paced environment.

  • CRM background.

  • Proven ability to work well as part of an extended sales team.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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