Salesforce.com, Inc Workplace Services - Manager in Dublin, Ireland
Job CategoryFinance and Operations
Job DetailsManager, Workplace ServicesJob Details
Global Real Estate & Workplace Services team members are part of an award winning department continually pushing the boundaries of Corporate Real Estate in support of Salesforce's 111 offices, in 81 cities, accommodating more than 30,000 employees. From our urban campuses, Salesforce Towers, fully activated lobbies and events, and cutting edge workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. In Global Real Estate & Workplace Services, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.
Salesforce, ranked by Forbes seven years running as the "World's Most Innovative Company" is seeking a talented and motivated individual to manage the Workplace Services team in Dublin, Ireland.
This role reports to the Director, Workplace Services and is based in Dublin, Ireland. The Manager, Workplace Services will be responsible for services at our existing campus located in Sandyford and Leopsardstown, along with expansion into the new Salesforce Tower Dublin. The Tower is comprised of 450,000 sqft of Class A office space and will be home to over 3500 employees. Salesforce Tower Dublin will bring our local employees together in a campus of four interconnected buildings in the vibrant Silicon Docks area. The new development will be one of the most sustainable offices Ireland has ever seen and the project will be one of the first commercial occupied nZEB (nearly Net Zero Energy Building) in Dublin. The ideal candidate will demonstrate exemplary leadership, people management, critical thinking, innovation, and multi-tasking abilities. They must demonstrate proven success in a dynamic and fast paced environment with high communication skills.
Source, develop, and lead a Workplace Services team that is ready to execute to the highest standard of service. Retain talent through successful on-boarding, coaching and developing personal growth opportunities. Provide leadership in a customer service intensive environment.
In partnership with Real Estate & Workplace Services leadership define both the service concept and the outsourcing strategy for the Dublin Campus operations.
Give guidance, along with our consultants to the Real Estate Project team in the delivery of the Dublin Tower to ensure the design is completed with a focus on Workplace Services operations
Daily management of objectives, priorities, trade offs, risk and performance management of all reporting staff members according to corporate policies and best practices
Organize Dublin operations to improve workflow for Workplace Services (Front of House, Campus Events, Hard and Soft Services). In conjunction with Real Estate & Workplace Services Leadership determine time frames and identify required resources for the management and day to day operations of the Dublin Tower. Identify areas of concern and develop plans to resolve them.
Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.
Work closely with other Regional Managers and REWS leadership team to evolve existing and develop new workplace services standards in EMEA
Vendor Management - ensure we have the best in class suppliers for our offices and effectively implement vendor management best practices. Proactively partner with key vendors and operate a detailed KPI and SLA structure to ensure continued service improvement
Partner and develop strong relationships with all key business partners including local Business leaders, Sales, IT, Employee Success, Finance, Risk Management and Procurement
Strive for excellence in our day-to day business, identify technology and process gaps and ensure decisions are data driven. Scale our services to support the future growth of the organisation and improve our collaboration with key vendors and internal business partners.
Responsible for department budget
Will be responsible for providing business and organizational expertise to deliver a high class experience to all guests and employees. Additional responsibilities are to support project management, business change management and process improvements on complex, multi-discipline, multi-year projects.
Assist or manage special projects as needed
Bachelor’s degree (or commensurate experience) in Facilities Management
Ten years experience in Workplace Services, Facilities Services, Office Services or closely related function
Five years experience as a people manager. Proven track of successfully supervising, developing and training staff
Experience in managing a large scale campus under full repairing lease obligations.
Experience delivering best in class customer service
Demonstrated ability to manage projects and workflow to ensure accuracy and quality
Analytical thinking to identify and understand complex corporate business, challenges and solutions
Comfortable working in a fast-paced, deadline- driven environment where priorities change frequently
Demonstrated ability to manage the overall business initiative or several components of a large, complex project
Ability to manage a group of specialists and be a SPOC (Single point of contact) managing several competing priorities
Excellent interpersonal skills. Ability to engage with emotional intelligence as required to avoid conflicts with customers
Good project management skills with ability to juggle multiple projects/tasks across various user groups
Excellent independent decision making capabilities and a solutions oriented attitude
Must be a self-starter and Salesforce enthusiast
Strong team player with service-oriented attitude and customer focus
Change Management principles and processes experience desired
Proficient at using the Microsoft Office Suite and Google Docs. Experience with internal Salesforce platform is desirable
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
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