Salesforce.com, Inc Triage Agent - Italian in Dublin, Ireland
Job CategoryCustomer Success Group
Cooperatively liaise with others to achieve productivity standards & an unrivalled customer service. Communicate effectively and sensitively to Salesforce customers from across the globe. Commit to supporting quality and excellence in customer service including confidentiality. Duties/Responsibilities:The technical support triage agent will be responsible for, but not limited to assisting with the following requests:
Technical Support triage skills to capture all necessary information when recording an incident
Customer support tools - phone/ email/ chat
Provide basic entry level technical support in a timely manner
Work in a live ticketing system environment (Salesforce CRM)
Follow up and settle to satisfactory conclusion all customer requests
Bachelor's degree in computer science or equivalent experience
Customer service experience preferred: solutions mindset, helping nature, passion for the customer and the customer experience
Able to work in a team and a fast-paced environment
High attention to details & follow through
Display a passion & responsibility for quality
Excellent communication skills: verbal, written and listening
Technical background is considered an asset
Working experience in a global service organisation
Keyboarding (60-100+ Words Per Minute)
Familiar with various Internet Browser (Firefox/IE)/Email Clients (Outlook/Gmail)
Salesforce product knowledge is an advantage but not required
Willingness to work flexible hours to ensure deadlines are met
Fluency in both English and Italian required
A comprehensive Salesforce training curriculum is provided for the successful candidates. Most important is your drive for success, passion for customers and the desire to progress your career. In return, Salesforce offers a competitive package and a range of benefits for the successful candidates.Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.