Salesforce.com, Inc Customer Success Technical Support - German/Spanish/Italian or French in Dublin, Ireland
Job CategoryCustomer Success Group
We are looking for ambitious team players to join our cutting-edge support team! These positions are for individuals who are highly motivated, self-directed and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding supportThe Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.Do you want to help make a positive impact on our customers? Our Customer Success Support teams are hiring for the below career opportunities:
As a Success Agent, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment. We are always looking for fluency in additional languages to English: German/Spanish/Italian or French.
Your Impact - Responsibilities:
Own the complete end-to-end customer experience
Resolve customer service issues and skilfully manage complex customer service problems.
Manage customers' expectations and experience in a way that results in high customer satisfaction.
Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help customers.
Oversee and manage the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues.
Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the greater support community. Share best practices with team members to enhance the quality and efficiency of customer support.
Ability to orchestrate all Salesforce teams efforts and ensure we are a single point of contact for all post-sales support activities.
Bachelor's degree in computer science or equivalent experience
2+ years corporate experience in the fields above.
Demonstrated analysis, problem-solving and skills troubleshooting expertise
Ability to effectively prioritise and escalate customer issues as required
Comfortable interacting with all levels of customer and Salesforce management
Ability to multi-task and perform effectively under pressure
Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Fluent in German/Spanish/Italian or French
Marketing Cloud Email Specialist Certification
Certified Salesforce Administrator (ADMIN201)
Previous experience with Salesforce.com CRM and its technologies
CRM domain knowledge
Certified Salesforce Developer (DEV401)
About Salesforce:Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.LI*Y
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.