Salesforce.com, Inc Communications Manager, Critical Incident Center in Dublin, Ireland

Job CategoryInternal Communications

Job Details

Job Title: Communications Manager, Critical Incident Center

Location: Dublin, Ireland

Role Description

The Communications Manager, Critical Incident Center role is a key position responsible for writing real-time internal communications for Salesforce executives at the CEO level. These communications provide updates to global executives about the status of new and ongoing critical incidents impacting our customers. The successful candidate for this role is able to quickly translate technical information into clear, succinct, accurate situational executive-level updates.

Secondary activities may include managing diverse writing projects such as process and best-practice documentation, presentations; and reviewing and editing other team members’ communications.

Candidates must have a strong mix of technical knowledge and aptitude, technical writing skills, and the ability to deliver communications and documentation in the format best suited for various audiences. Candidates will also possess strong project management skills, excellent communications skills, and the tenacity, humor, and people skills to collaborate with a wide variety of Customer Success Group and Technology Team members.

This is a full-time position and there may be some on-call work during nights and weekends for critical customer situations.

Required Skills

  • 8+ years of experience in producing written executive-level communications regarding complex applications, operating systems, hardware, software, and processes.

  • Exemplary communication skills.

  • Working knowledge of networks, servers, storage systems, and other data center hardware.

  • The ability to process technical information and translate it into clear, user-friendly communications for internal audiences.

  • Strong sense of situational urgency and execution skills.

  • Excellent attention to detail and strong commitment to quality.

  • Comfortable working in a fast-paced environment, in sometimes high-pressure situations.

  • Strong dedication to customer success.

  • Ability to learn new technologies quickly.

  • Outstanding people skills.

  • Ability to obtain information from multiple subject-matter experts who have many demands on their time during a critical incident.

  • Creative problem solver.

  • Strong team player.

  • Bachelor's degree in a technical or communications field or relevant work experience.

Desired Skills

  • Experience documenting cloud infrastructure, or enterprise-class client/service software.

  • Experience creating technical customer-facing communications.

  • Track record of improving existing styles and processes.

  • Strong formatting, layout, and design skills.

  • Experience managing and delivering collaborative documentation.

  • Ability to work with CRM tools – ability to create and execute reports.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!