Salesforce.com, Inc System Specialist - IT (All Levels) in Dallas, Texas

Job CategoryProducts and Technology

Job Details

Job Title:Systems Specialist - IT (All Levels)Locations:Dallas, TXIndianapolis, IndianaSan Francisco, CaliforniaLocation Guidance - While we are always looking for great talent for this role in the locations listed above, we are currently hiring for opportunities in Dallas. For our senior opening we are looking for candidates who have their ADM 211 certification.

Please don't let that stop you from applying. While this/these are the current openings, your information will be saved for new opportunities as they open in all locations.In school, or graduated within the last 12 months? Please visit FutureForce for opportunities.Salesforce has immediate opportunities for extremely talented Systems Specialists for our Information Technology organization. Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used?

At Salesforce, we run our business on our products. The Systems Specialist is responsible for administering and managing the applications that support our mission critical business processes. The Systems Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities.Passionate about being part of our Ohana? Here is what we are searching for in you!Responsibilities:

  • Administer, manage, configure and support enterprise applications aligned to a Business unit or platform

  • Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary

  • Communicate and escalate product bugs and enhancement requests that need focused attention by the development team

  • Partner with development scrum teams to implement new functionality via Agile based processes; activities include service planning, configuration, operational readiness assessments, runlist reviews and code deployments

  • Deeply understands all aspects of system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

  • Implement monitoring services to proactively identify issues

  • Maintains updated system documentation and Salesforce policies/procedures

  • Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires

  • Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

  • Bachelor or Master’s Degree in Computer Science or other related technical field

  • Years of service management experience required by level:

  • Systems Specialist I: 3-5 years

  • Systems Specialist II: 4-6 years

  • Senior Systems Specialist: 6+ years

  • Lead Systems Specialist: 8+ years

  • Experience with working with software product development team on feature enhancements

  • Understanding of best practices of software deployment implementations, including design patterns, release management, deployment strategies, and testing best practices

  • Understanding of ITIL Service Support concepts including Incident and Problem Management

  • Familiarity with SOX protocols, Change Management and Release Management principles and processes

Technical Skills (by Business Unit)

  • Sales and Salesforce Platform:

  • Salesforce Administrator (201) Certification

  • Experience programming or supporting in Triggers , Apex Code and Visualforce Pages

  • Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services

  • Finance

  • Oracle Financials

  • Hyperion

  • Anaplan

  • Enterprise Integrations

  • Enterprise integration platform including Salesforce Integration Cloud, Mulesoft, Jitterbit or Tibco

  • Marketing

  • Adobe Experience Manager (AEM) or other content management tool

  • Experience with Java and J2EE related technologies

  • Experience with Web Development using HTML, CSS and Javascript

  • Salesforce Marketing Cloud

  • Business Intelligence

  • Informatica

  • Business Objects

  • Einstein Analytics

  • Human Relations/Human Capital Management

  • Workday

Desired Skills:

  • Experience with database concepts and data modeling capabilities

  • Salesforce Administrator (201) and Advanced Administrator (211) Certification

  • Sales Cloud or Service Cloud Certification

  • Good understanding of Salesforce SOQL, SOSL and security model

  • Experience with sandbox and production deployments

  • Experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex, SOQL

  • Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;

  • Good project management skills with ability to juggle multiple projects/tasks across various user groups

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!*LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!