Salesforce.com, Inc Supervisor, Workplace Services in Chicago, Illinois
Job CategoryFinance and Operations
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Global Real Estate and Workplace Services team members are part of an award winningdepartment continually pushing the boundaries of Corporate Real Estate in support ofSalesforce’s 111 offices, in 81 cities, accommodating 21,000 employees. From our urbancampus, Salesforce Towers, fully activated lobbies and cutting edge workplace designs, wechallenge ourselves to strive to surprise and delight our employees and guestsevery day. In Global Real Estate and Workplace Services, we work collaboratively to respond tochallenges, motivate each other to do the best work of our lives, and enthusiastically celebrateour successes.
The Supervisor, Workplace Services is responsible for maintaining the buildings facilities and relatedsupplemental assets. Under direction from the San Francisco HQ Facilities Manager, the LeadFacilities Coordinator organizes, directs and coordinates facilities maintenance, safety, andfacilities program management functions.Works cross departmentally to ensure a safe, clean, and effective environment for Salesforcecustomers, employees and guest. When assigned the Lead Facilities Coordinator plans,organizes, and coordinates the full range of duties related to servicing, cleaning, maintaining,and repairing the company’s fixed facilities assetsThis individual will partner with and form a collaborative relationship and interface betweenbuilding management, engineering, and/or those responsible for maintenance and operation ofthe facility (Building Engineering: including electrical systems, mechanical systems, securitycontractors, janitorial services, and other various aspects of facility operations). This positionwill ensure that facilities problems are identified and repaired quickly, will ensure that buildingmanagement is delivering quality services and will make sure that all internal customer and keystakeholder demands are being met.
The following is a summary of the job responsibilities:
Facilitate daily deliverables for internal SFDC employee requests, including furniturereplacement needs, HVAC ( hot/cold calls), key replacement, lighting adjustment, etc. Provide oversight for Facilities Maintenance Programs Perform ongoing facility inspections conducting walkthroughs to ensure all buildingsystems are operational (HVAC, electrical, plumbing, lighting, flooring, ceiling, roofing,fire systems, signs, pest control, energy management, landscaping, etc) Coordinates work orders in the CAFM system to ensure proper creation, planning,updating and timely closure. Measure and publish Workplace Services and Facilities metrics to management team;interpret data and recommend solutions Efficiently and effectively deploys resources to improve productivity, eliminate waste,and lower cost. Monitor, track, and execute on facilities tickets for assigned building(s) Participates in Workplace Services and Facilities software implementation projects Works with Facilities Manager and Building Coordinators to roll out standard approachto maintenance management, preventative maintenance (PM’s) and scheduling. Works closely with Facilities Manager, Building Coordinators, Building MaintenanceEngineers and Vendor Partners to ensure timely workflow to execute agreed uponSLA’s. Participates in facilities projects meetings. Assist management staff in analysis anddevelop budget to support facilities planning function Other duties as assigned
-3 to 5 years of management/employee engagement/development 3 to 5 years professional experience in facilities planning Knowledge of mechanical, electrical and plumbing (MEP), HVAC and Building Trades Experience rolling out new CAFM and CMMS systems Knowledge of BOMA and ADA requirements Ability to read and interpret floor plans and construction documents Proficiency with G-Mail, G-Cal and CAFM and CMMS systems Must be detail oriented and organized
Preferred Requirements: Excellent interpersonal communication skills Ability to adapt to changing priorities while managing multiple projects Experience in delivering best in class customer service
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!