Salesforce.com, Inc Solution Architect - Marketing Cloud in Chicago, Illinois
Job CategoryCustomer Success Group
About Salesforce Marketing Cloud
The Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, web and marketing automation. We're driven by a deep understanding of marketers' needs-because we're marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology. Joining forces with salesforce.com, pioneers in cloud computing, we offer an even more superior experience to our customers and employees.
About The Position
A Solution Architect (SA) is a strategic position to our customers and within the professional services organization. The SA is responsible for attaining customer business and technical requirements and architecting a comprehensive solution. The successful candidate will have significant consulting experience with strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge.
Lead consultative engagements with customers on the technical and business challenges related to their e-communication initiatives
Present high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities
Serve as a Trusted Advisor driving conversations with both technical and non-technical customers, attaining relevant technical and business requirements, analyzing information and designing comprehensive solutions
Create, manage, and present actionable Business Requirements, Functional Design and Technical Design documents that aligns a customer’s business needs to that of the Salesforce Marketing Cloud solution
Conduct solution presentations and obtain customer acceptance to solution design
Identify project issues and risks and present alternatives to mitigate or resolve
Validate solution components and provide solution walkthrough with the customer. Guide customer through solution deployment
Provide guidance on functional solution architecture and design, application and integration development best practices, enterprise architecture standards, environment management, testing, and Salesforce Marketing Cloud platform education
Troubleshoot key customer implementation issues and demonstrate the ability to drive to successful resolution. Lead the evaluation of business and technical requirements
Manage customer expectations and negotiate solutions to complex problems with both the customer and third-party partners
Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the scope of a single customer engagement
Contribute to customer's program vision while advising and articulating program/project strategies on enabling technologies including Salesforce Marketing Cloud Platform
Contribute to the growth of the Services practice by identifying and leading internal strategic initiatives to grow the consulting practice, working with less experienced teammates to achieve individual and team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical internal, customer and partner colleagues
Manage multiple client engagements and work with associated team members
Support Account Executives and Go To Market teams with sales opportunities by validating solutions
Travels to client sites for onsite discovery and solutions presentations up to 50%
Four-year college degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency
8+ years of enterprise consulting experience with a professional consulting organization (e.g. Big 4 consulting), including implementation experience with one or more cloud enterprise software solutions (e.g. CRM, Digital Marketing, etc.) leading customer-facing discovery sessions to conceptualize and design complex business solutions
5+ years of solution design experience documenting customer problems and software solutions using BRDs\FSDs, wireframes, diagrams, workflows, and mockups
2+ years of Financial Services industry experience
Understanding of architectural principles of cloud-based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure and application servers
Experience with SDLC methodologies including requirements, design, implementation, testing, and maintenance
Proven ability to analyze, design, and optimize business processes via technology and integration
Polished presenter, with strong verbal skills, able to effectively present and defend a point of view to a variety of audiences including technical, non-technical, end-user, and executive audiences
Familiarity with developing SQL with a RDBMS such as MySQL, Oracle, or MS SQL Server
Familiarity with SOAP APIs, REST APIs, and integration techniques.
Salesforce and Salesforce Marketing Cloud certifications
Certified Scrum Master
Experience implementing cloud-based digital marketing solutions
Experience in the interactive marketing industry
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!