Salesforce.com, Inc Technical Program Manager in Buenos Aires, Argentina

Job CategoryProducts and Technology

Job DetailsAbout the position

The Product programs team at MuleSoft has responsibility for programs spanning the entire software development lifecycle from roadmapping and product portfolio management to post-release operational health. As the Technical Program Manager for our internal product onboarding and learning program you will have the opportunity to meaningfully impact how our organization scales by completely owning and running this net new program. The objective of the internal onboarding and learning program is to provide the framework and set of scalable materials and trainings to successfully onboard and train employees in the MuleSoft product organization. This includes: Product Managers, Engineers, Operations, UX and Documentation. The position requires working cross-functionally with Product leadership, Product Management, Engineering, Operations, Architects, Product Marketing, Employee Success, technical field leadership and Sales Enablement.

About you

  • Insatiable desire to learn and passionate about sharing knowledge with others

  • Impeccable written and verbal communication skills

  • Not satisfied with the status quo - always thinking about how it can be done better

  • Enjoys solving multifaceted problems with large business impact

  • Effectively manages risks and not afraid to take calculated risks when needed

  • Partners with cross-functional, technically-oriented roles to deliver team goals

  • Easily transitions between autonomous and team working modes

  • Ability to strike a balance between “right” and “right now” to deliver quality content in a demanding environment

  • Enjoy travelling: You’ll have the opportunity travel and work at our sister offices in San Francisco & Chicago multiple times a year

Responsibilities

  • Build, deliver, roll out and operate our first internal Product employee onboarding and learning program with a curriculum of digital learning modules on topics ranging from platform architecture and use case overviews to culture and SDLC

  • Partner closely with internal and outside subject matter experts on program materials and approaches

  • Drive global communications on the program to all stakeholders including executive staff and employee all-hands

  • Support employee events and corporate initiatives as needed

  • Drive continuous improvement in the onboarding and learning program

  • Support (through training) the roll out and improvement of other existing programs

  • Define and use success metrics to assess the effectiveness of training, and implement suggestions for improvement

  • Uncover and prioritize new training opportunities

Position deliverables

In 30 days you will

  • Learn our existing programs and workflows including our systems of records and key stakeholders

  • Gain a foundational understanding of the Anypoint Platform (take our Fundamentals course and our API design course)

  • Engage with employees and new hires to gather input and perform a gap analysis

In 60 days we expect you to

  • Create a program charter containing the initial point of view on how the program will work, the success goals and metrics and the prioritized list of gaps to address

  • Develop a program implementation and roll out plan

  • Work cross-functionally to get feedback and buy-in on program plan from all stakeholders

Within 90 days you will be able to

  • Lead the execution of the program charter and plan

  • Prepare reviews and executive staff briefing / reports as needed

Experience

  • Demonstrated excellence for writing and producing impeccable technical content for a developer / DevOps / engineering audience

  • At least 2 years experience managing technical projects or programs which includes:

  • Planning projects using traditional and agile methodologies

  • Leading small teams through change management

  • Performing data analysis and making recommendations

  • Reporting regularly to stakeholders at multiple business levels

  • Analyzing and managing risks

  • Conducting retrospectives

  • Very strong understanding of software development and the ability to read and ideally write code

  • Strong familiarity and experience working with APIs and cloud-based enterprise software

  • Experience creating and editing images, diagrams, and other graphics to accompany written content

  • Experience using video and learning management tools to create effective learning experiences

  • Bachelors' degree with a background in a technical discipline preferred (information technology, information security, computer science, or other STEM)

  • Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment

Certifications

  • No certifications are required, but a plus if you have one or more: Lean, Scrum, Kanban or Scaled Agile certifications such as PMP, PMI-ACP or other PMI certifications, APMG, Six Sigma Belts, SAFe etc.

Posting Statement

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