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Salesforce.com, Inc Infrastructure Product Planner in Bellevue, Washington

Job CategoryProducts and Technology

Job Details

Salesforce is seeking an Infrastructure Product Planner to support the ongoing growth of our global datacenter systems. These Infrastructure Product Planners will scope, analyze and forecast the infrastructure demand that power our diverse set of products on a global scale. This role will be part of a growing team of capacity planning professionals who have experience with understanding systems infrastructure and best practice planning methods to support demand across our datacenter footprint and infrastructure stack.

This person will be required to work cross-functionally with a number of senior product owners as well as technical service teams across the organization. They should expect to interact with numerous data sources spread across disparate systems to produce a single version of truth for capacity demand for the products they are covering. As a result, the Infrastructure Product Planner should expect to work collaboratively with product owners to understand how their service architecturally functions, any product and design roadmaps, launch plans, sales and users forecasts, and any other variables that may impact future capacity demand.

The planner will be required to effectively take all of these inputs and produce an ongoing infrastructure demand forecast in the form of compute, storage and network infrastructure. This will involve gathering all available metrics from systems of record to plot growth for that service, the resulting systems demand, and a long term view of the impact of that product on Salesforce’s global capacity supply.

The role will also require building strong interpersonal relationships that will be the foundation of building trust and supporting the continued success of these products over time. This is a very high impact and visible role which will drive the foundation of Salesforce’s infrastructure strategy for years to come. Come join a growing team!

Job Duties:

  • Build a standard and repeatable forecast process that is well understood by the organization and includes vetted technical assumptions

  • Gather and document architectural details about the service and its supporting capacity.

  • Coordinate product and service teams to requirements are well understood

  • Establish a consistent and repeatable 12-36 month capacity forecast

  • Conduct scenario analysis based on service engineering roadmap to present effects of new services and shifts in workload on capacity.

  • Primary point of contact representing infrastructure engineering with the product organization to ensure they have reliable data to support their service.

  • Present clear findings and recommendations to senior leadership regarding the long range forecast

Required Skills/Experience:

  • Candidate should have 4+ years of experience in operations research, business intelligence, strategy, capacity planning, financial modeling, analytics or similar positions in a related field

  • Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.

  • Fundamental knowledge of systems infrastructure and how services interact with the underlying hardware

  • Experience building statistical models

  • Strong interpersonal and executive presentation skills needed to partner effectively and convey long range plan

  • Experience presenting data in a consistent and repeatable manager to various stakeholders

  • Attention to detail with a focus on data quality

  • BA/BS in Statistics, Economics, Business, Operations, or Computer Science/Engineering is preferred. Equivalent degree, or experience is equally acceptable.

  • Experience in capacity management, planning, forecasting and scheduling is a plus

Are you an upcoming or recent graduate (within the past 2.5 years)? Please check out our FutureForce program at www.salesforce.com/futureforce. We appreciate your interest but we are seeking industry experienced engineers.Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.*LI-YSalesforce informationWe are Salesforce EngineeringSalesforce FY18 Year in Review Salesforce Ohana CultureSalesforce Engineering behind the cloudhttps://medium.com/salesforce-engineering

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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