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Salesforce.com, Inc Account Partner Director - Canberra in Barton, Australia

Job CategoryCustomer Success Group

Job Details

The Account Partner (AP) for Advisory & Services Sales is a proven, passionate, strategic sales leader, responsible for selling the full portfolio of Advisory & Professional services offerings to our most strategic accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be sales quota attainment across a portfolio of high value strategic services & advisory offerings.Responsibilities:

  • Work with Licence Sales, Alliances & Customer Success teams to grow the federal government & ACT government business and exceed services sales targets and customer satisfaction goals.

  • Utilize industry expertise and business acumen to understand our customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes

  • Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

  • Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform

  • Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth

  • Form a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success

  • Be a recognized role model for collaboration, leadership and overall business results

As an Account Partner, you:

  • are internally and externally recognized as business contributor, industry or product specialist.

  • have high level of knowledge of emerging business / industry trends, competitive direction and product direction.

  • determine the best customer success approach based on general direction from senior management.

  • work on complex business issue and initiatives that require business or industry knowledge.

  • act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.

Preferred Qualifications & Skills:

  • 10+ years of consultative sales experience with a proven record of consistently exceeding quota

  • Of which, 5+ years experience selling and/or delivering technology professional services to enterprise or government customers

  • Demonstrated understanding of Federal, State and/or Local goverment

  • Tertiary Qualifications

  • Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor

  • Experience growing accounts with large and complex pursuits ($M+)

  • Highly collaborative and excels in a complex, matrixed environment

  • Team player with strong interpersonal skills

  • Ability to thrive in a fast-paced, unpredictable environment

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on

  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust the company’s core values

  • ADAPTABLE: Excels in high levels of uncertainty and change

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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